Shipping
DOMESTIC SHIPPING
We offer free standard shipping on domestic orders of $100 and over within the the contiguous 48 United States of America, excluding Hawaii and Alaska. Orders must total $100 or more after discounts and promo codes are applied to qualify for free shipping.
We offer a flat rate shipping of $7.95 for standard shipments under $100 anywhere in the United States of America.
How long does domestic shipping take?
When will I receive my tracking number and how can I check the status?
Once your order has been shipped, you will receive an email with order and tracking information. Once a shipping label is printed, it may take up to 24 hours to see movement on the carrier's website.
I ordered using expedited shipping, when can I expect my order?
For overnight shipping, delivery will be made one business day after you've received your shipping confirmation. Please note that it does not include weekends. For 2-day, it will be made on the 2nd business day and so on. Weekend delivery is not available. Please also keep in mind that the time of day of that the order is placed may affect when the order is processed.
To inquire about faster delivery options, please contact us or call.
INTERNATIONAL SHIPPING
Import taxes and custom fees, delays & lost deliveries
Every country has its own shipping rules and regulations that restrict certain items. Please take some time to refer to the list of items restricted by your country before placing your order. If you decide to refuse a shipment, Poketo will not grant refunds of any kind. Poketo cannot be held responsible for packages held in customs or for any customs duties owed. For international orders, we strongly recommend the Flat Rate DHL Express or USPS Priority options so that your package can be tracked and delivered with confidence.
Flat rate international shipping and how it's calculated
We offer flat rate shipping for our international customers as well! If your order is between 0.1 - 2.0 lbs, you will qualify for our Flat Rate DHL Express (2-5 Business Days) service. The service comes with tracking and up to $100 of insurance. If your order is 5.1 pounds and over you will have other options. Shipping prices are based on the weight of your order and will be automatically calculated before you check out, so you'll know exactly how much you'll be paying before finalizing your order. Prices are set by the carrier, and you'll see all of the shipping options listed in the shopping cart when you are ready to check out. Just enter your city and country into our shipping estimator. Remember, international shipments do not include import and customs tax that you may incur once the package arrives in your country.
How long do international shipping methods take and how much do they cost?
Flat Rate DHL Express: Rates vary by destination. 2-5 Business Days available anywhere in the world up to 2 lbs (actual and dimensional weight). Secure tracking from door to door. We highly recommend this option as this is the most affordable and secure option Standard UPS Ground (to Canada only): Rates vary. 6-10 business days. Secure tracking from door to door.UPS Worldwide Expedited: Rates vary. 3-7 business days to major destinations. Secure tracking from door to door. USPS Priority Mail: Rates vary. 6-10 business days to major destinations. No door to door tracking. Only to the nearest local post office. USPS First Class: Rates vary. 10-30 business days to major destinations for most of packages. No tracking.
Poketo is not responsible for lost or undelivered packages.
We always refund the overcharge on shipping if the shipping calculation happens to charge you more than the actual cost, so rest assured!
FREQUENTLY ASKED QUESTIONS
How long will it take to process my order?
Orders are typically processed and shipped between 9am and 11am Monday through Friday. Orders placed over the weekend or during a major holiday will be shipped the following Monday. Please note that depending on the number of orders, it can sometimes take longer. Please contact us if you need an order expedited or if you are curious about processing times.
How can I check my order status?
Once your order has been shipped you will receive an email with order and tracking information.
What happens to lost/stolen packages?
We are not responsible for lost, stolen, or delayed packages. For international orders we highly recommend the Flat Rate DHL Express or USPS Priority options. For all domestic orders we would suggest choosing UPS option so that your package can be tracked and delivered safely and with confidence.
I put in the wrong shipping address. What can I do?
If you have completed your order and realize you've entered the wrong shipping address, please contact us immediately with your order number and correct shipping address and ask for Online Customer Service. Our e-commerce team is in the office Monday-Friday 9am-5pm, so don't panic if you don't hear back from us right away!
If you have already received your shipping confirmation, and your order has left the building, it will not be possible for us to intercept the package.
Can you ship to an address other than my billing address?
Yes. At checkout you will be able to enter separate billing and shipping information. You must give us the correct billing address and the phone number your credit card company has listed on your account. This is for verification purposes. Poketo does not ship any order without proper billing information.
Can I change my order after it has been placed?
Usually, no; but we can definitely cancel your order prior to fulfillment. Please contact us immediately with your order number to cancel an order.